SPJ-Case Manger (Bilingual)

Office Location: Saints Peter & Joseph Home – Social Services 59520

City and State: San Antonio, TX

Location Type: Social Services

Position Type: Professional

The Emergency Shelter Case Manager is responsible for coordinating case management services for UAC children. Case Manager tasks include coordination and preparation of each child’s assessments, individual service plans, family reunification packets and discharge plans. The Emergency Shelter Case Manager is supervised by the Emergency Shelter Lead Case Manager.

Essential Duties and Responsibilities

  • Conduct intake interviews and assess clients.
  • Prepare goal-oriented assessments and progress reports.
  • Ensure the timely completion of required documentation; ensure required information is entered into the appropriate
  • web-based system and other databases as required.
  • Coordinate with federal agencies for placement of residents.
  • Contact prospective sponsors to discuss the reunification process and collect information required for the family reunification packet.
  • Attend weekly staffings and meetings and follow up with identified needs.
  • Meet with each assigned resident weekly and as requested by the resident.
  • Review completed family reunification packets for accuracy.
  • Follow-up with sponsors to discuss any issues identified in review of the packet.
  • Complete and submit all required documentation with the family reunification packet.
  • Prepare for child’s departure.
  • Ensure compliance with St. PJ’s Policies and Procedures, and other regulating standards including TDFPS Minimum
  • Standards, Office of Refugee Resettlement – Division of Unaccompanied Children’s Services National Care Standards, and other stakeholders.
  • Ensure that all services provided to each child are properly documented in the case file and/or the appropriate web-based system.
  • Participate in the development, coordination, and implementation of Community Meetings.
  • Ensure the timely reporting and documentation of serious incidents in compliance with TDFPS Minimum Standards,
  • Office of Refugee Resettlement – Division of Unaccompanied Children’s Services National Care Standards, and other stakeholders.
  • Adapt to changing workloads to include work in the evenings, weekends and holidays as needed.
  • Actively participate in the enhancement and/or improvement of the International Children Program living and working environment in cooperation with the Program Director and Lead Case Manager.
  • Comply with funding source guidelines for successful reimbursement for services rendered.
  • Participate in quality assurance activities as it relates to Emergency Care Services.
  • Attend administrative staff meetings, staff retreats, and other team building activities.
  • Demonstrate proficiency in knowledge of CPR/First Aid, Emergency Behavior Intervention, and child abuse reporting policies and procedures.
  • Demonstrate proficiency in knowledge of TDFP Minimum Standards and Office of Refugee Resettlement – Division of
  • Unaccompanied Children’s Services National Care Standards.
  • Assume ON-CALL duties after regular business hours, including nights, weekends and holidays.
  • Demonstrate knowledge and sensitivity of cultural norms, values and heritage.

In accordance with St. PJ’s Policies and Procedures, TDFPS Minimum Standards, and Office of Refugee Resettlement – Division of Unaccompanied Children’s Services National Care Standards, the Emergency Shelter Case Manager must meet the following minimum qualifications:

Submit to a state and federal background check, Child abuse and neglect registry check, and Tuberculosis screening.

Be physically, mentally, and emotionally capable of performing assigned tasks and have the skills necessary to perform essential duties and responsibilities.

Bilingual in English and Spanish is required.

Must have a valid Texas Driver’s License.

Education and/or Experience
The Emergency Shelter Case Manager shall have a Bachelor’s Degree in the behavioral sciences, human services or social services fields.

Child welfare and/or case management experience is strongly recommended.

Physical Demands
The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to see, hear, sit, stand, walk, talk, bend, stoop, lift and stretch. The employee is also required to use fine motor skills to type and write.

Work Environment
Given the nature of working with children who have been abused, neglected, and/or exploited, the work environment can be somewhat stressful and emotionally challenging. The noise level in the work environment is usually moderate.


This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.)